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Service Call of the Year Award

Service Call of the Year from a Baltimore Gas & Electric residential customer.

BG&E received a call from a customer saying, "My power is out." Then added, "When you come to fix it be sure to bring a truck with a tall enough bucket to remove the deer."

The customer service rep, prudently trying to gather information to help diagnose the problem asked, "What deer?"

The customer replied, "There is a deer on top of one of the electric poles on Wilkes Rd about 1/2 mile west of Perimeter Rd."

The customer service rep tried desperately to pull herself together and not laugh in front of the customer and replied, "We'll dispatch someone right away to investigate the power outage, thank you for the call."

Upon completion of the call, the customer service rep proceeded to share the funny story with her coworkers in the office and they all had a good laugh.

Well, low and behold, the serviceman who repaired the problem stopped by the customer service office the following day with these pictures:

Sure enough, the deer had been hit by a train & landed on top of a distribution feeder pole!